Free domestic shipping | Complimentary ring Re-sizing | Flexible Layaway Available

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Free domestic shipping | Complimentary ring Re-sizing | Flexible Layaway Available

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| Explore our line of unique creations incorporating vintage & antique jewelry findings|

- Beauty is who you are. Jewelry is simply icing on the cake. - M.Burgess

Refund policy

Return Policy:

We offer a 3 day no-questions-asked money back guarantee on all of our purchases, and all returns must be postmarked within 7 days of receipt of goods. Exception -- If we feel that our return policy is being abused by a client (i.e. 3 or more returns), we reserve the right to issue store credit in lieu of a refund. If a full refund is not available to you because you have returned multiple items in the past, you will be notified prior to shipment so you have the option to cancel your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Return Procedure:

1. Notify TMA via email or phone within 3 days of receipt to express your desire to return an item.

2. TMA will provide instructions regarding return shipping, and in some cases, we will email you a return shipping label.

3. You are responsible for mailing your return within 7 days of receipt of your merchandise.

4. TMA will refund your entire purchase price upon receipt so long as the item is returned in its original condition. We do not accept returns on modified or altered items. In the event that you return a ring that has been re-sized by our jeweler, we will process a full return less the re-sizing costs.

5. Should you contact us about a return after the expiration of the 3 day return period, we will consider your request on a case by case basis.

6. We do stand by our pieces and will do our best to accommodate exceptions to this policy on a case-by-case basis. If the reason for return is a condition issue that we failed to disclose in the item description or a defect with our product, we will send you a pre-paid return shipping label and extend the return period by up to 30 days.

RESIDENTS OF THE E.U. - By European Union Law, residents of E.U. countries have the right to provide return notification within 14 days from receipt of goods.) If you are interested in returning a purchase, email our store within three days (14 days for E.U. residents) of receiving your item to receive return authorization. Please note returned items must be received in original condition, with original packaging, and buyers are responsible for the risk of loss and cost of postage and insurance for all returned items.


You can always contact us for any return question at contact@trademarkantiques.com.


-SHIPPING-

DOMESTIC SHIPPING-
We ship all orders via USPS Priority mail with signature confirmation and insurance to all addresses within the United States, unless otherwise specified at check out. The tracking number for your package will be automatically e-mailed to you upon mailing.

Upon request, we can ship purchases via USPS Express mail (an overnight service) or FedEx. We do not offer shipping via UPS. Should you be interested in an express shipping service, please contact us for a price quote and additional information.
INTERNATIONAL SHIPPING-
We offer shipping to most countries throughout the world!

Customs, duties, fees and any import taxes are the responsibility of buyer, as are any return shipping costs for some international transactions. If a package is returned to us for unpaid customs charges, we charge a 15% restocking fee.

LOSS OR DAMAGE DURING TRANSIT-
All packages are fully insured. In the event that an item is lost or damaged during transit, please contact us immediately and we will open a claim with our insurer.
 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Layaway Terms

We require a 15% deposit for layaway items with the balance (remaining 85%) payable within 3-8 months. We can schedule longer layaway plans on a case-by-case basis, so please contact us if would like to negotiate longer layaway terms.

We hold the 15% deposit payment in the event that you cancel your layaway purchase, and returns of merchandise purchased on layaway are for store credit only (not a refund), unless the item is received in "not as described" condition.

If a layaway payment is delinquent by ninety (90) days, we will consider the layaway plan to be abandoned and the layaway item(s) will be relisted for sale.  In such an event, we will issue a store credit in an amount equal to the total payments, including the initial deposit, made toward the abandoned layaway plan. This store credit is non-refundable and will expire thirty (30) days after the date the store credit is issued.

We use a third party processor for our layaway transactions, and we ask that you please contact us for details prior to purchase.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.